In OCS.io, a Customer can be linked with a Customer Segment to group them based on shared characteristics or attributes. By attaching a customer with a segment, operators can easily target these groups with customized offerings that cater to their specific needs and preferences.

More about Segments is described here.

To configure Customer Segments, follow these steps:

  1. Access the Integration Configuration perspective in your system’s user interface.

  2. Select the CASM  Customer Segments.

  3. Click on the + (New) button to create a new customer segment.

  4. Fill in the required information in the form:

Item Description

Name

Enter the name of the Customer Segment.

Description

Optionally, enter the description of the Customer Segment.

Code

Enter the code of the Customer Segment. This code is used for integrating purposes and may not be changed later.
Configure Customer Segment