Billing and Invoicing

In almost every company, the Billing and Invoicing process generates customer invoices. This process involves sending out invoices to customers for a period, typically one month. The Billing and Invoicing process is vital to the company’s operations, ensuring that it can generate revenue.

OCS.io supports End-2-End Billing and Invoicing process flow, including several key functionalities which are described in the following sections:

  • The Billing section provides an in-depth look at how charges are calculated for services used over a billing period. Additionally, it covers various billing mechanisms such as applying various Discounts independently whether Absolute or Percentage, adjusting billed amounts by applying Minimal Commitment or Bill-Shock, ensuring that customers are billed accurately and fairly.

  • The Invoicing section explains how these calculated charges are transformed into finalized invoices. It includes details on financial adjustments, invoice formatting, and integration with the Revenue Management module to ensure accurate financial tracking and customer satisfaction.

  • The Create OCS Invoice section describes in detail the process of creating the OCS Invoice which includes both billing and invoicing parts. The process is a cornerstone of the entire Billing and Invoicing process, as it is used in all other functionalities like Preview OCS Invoice, Control Groups, and On-Demand Billing. This ensures a consistent and accurate invoicing process across all scenarios.

  • The Preview OCS Invoice section describes the functionality which allows customers to view their invoices before the billing period ends. This feature helps customers understand their charges and make any necessary adjustments before the final invoice is generated.

  • The Control Groups section describes the functionality behind the process which helps identify any discrepancies or errors in the billing system by verifying charges for a representative sample of accounts. This ensures that customers are being charged correctly for the services they use.

  • The On-Demand Billing section explains the process of creating an invoice for a payment-responsible account that has been completely deactivated, even before the end of the billing cycle. This can be useful in situations when a customer has canceled their service, but there are still outstanding charges that need to be paid.