Balance

The Balance functionality in the OCS.io allows service providers to manage and track the available free units for a specific type of usage, such as calls to off-net destinations. This Balance represents the allocated amount of usage a customer can utilize without incurring additional charges, and it is applied in real-time.

Key features of the Balance functionality include:

  1. Validity Period Configuration: Service providers can set the validity period for the Balance, determining how long the free units remain available. For example, free units for calls to off-net destinations can be valid for a specific time frame, such as 30 days from the activation or renewal date.

  2. Threshold-Based Notifications: The system supports up to three independent notifications based on predefined threshold levels. Notifications can be triggered when the Balance reaches 0%, 80%, and 100% utilization. These notifications can be delivered via various channels, such as SMS or email, ensuring customers are aware of their remaining free units and can manage their usage accordingly.

  3. Exhaustion Handling: Service providers can configure whether the usage of a certain type will be rejected if the Balance is exhausted. If the customer has used up all their allocated free units for calls to off-net destinations, any further attempts to make such calls will be rejected until the Balance is renewed or topped up.

  4. Real-Time Monitoring: The system provides real-time monitoring of the Balance, ensuring that any usage is immediately reflected in the Balance. This allows for accurate and up-to-date tracking of the available free units.