CASM Profiles
OCS.io provides support for creating the Customer, Account, and Subscriber entities through Profiles.
A profile defines the configuration for creating Customers, Accounts, or Subscribers in OCS.io. This configuration includes:
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Assignment of a Segment to the entity
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Initial State of the entity
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Creation of the superior entity (e.g., how an Account will be created for a Subscriber, or how a Customer will be created for an Account)
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Assignment of a Billing Cycle to an Account
Profiles play a crucial role in delivering personalized experiences and fostering strong customer relationships. They enable businesses to gain insights into individual customers, anticipate their needs, and provide tailored products, services, and offers. By maintaining accurate and up-to-date Profiles, businesses can deliver exceptional customer experiences, drive satisfaction, and foster loyalty.
| Profiles are not versioned, meaning that the attributes configured for a Profile at the time of entity creation are considered. |
Customer Profile
A Customer Profile is a configuration entity that allows you to define and manage various attributes and information related to individual customers. One key aspect of a Customer Profile is its association with a customer segment.