Adjust Chargeable Event
The Customer Sales Representative or Finance Department User wants to via CRM / Finance system GUI adjust charge for given period. This operation is available in the CRM / Finance system GUI for users with correct privileges.
The CRM / Finance system via the RESTful API requests for charge adjustment in the OCS.io. The request body contains the Account details and details which charge and how should be adjusted.
The OCS.io adjusts the charge, then returns result of the operation as a payload of the response.
The CRM / Finance system presents the result of the operation to the User in the GUI.
Basic Flow
| Step | Actor | Action | Description |
|---|---|---|---|
1. |
CSR / FIN User |
Search Chargeable Event |
Customer Sales Representative or Finance Department User via CRM / Finance GUI searches for a Chargeable Event to be adjusted. |
2. |
CRM / Finance |
Display Search Chargeable Event |
CRM / Finance System displays result of Search Chargeable Event to the User. |
3. |
CSR / FIN User |
Request for Operation |
Customer Sales Representative or Finance Department User via CRM / Finance GUI requests for Operation. |
4. |
CRM / Finance |
Call adjustChargeableEvent API |
CRM / Finance System calls xref:integration-guide:rm/billing-invoicing/ API exposed by OCS.io. |
5. |
OCS.io |
Request Validations |
OCS.io validates Request whether all mandatory attributes are populated, all data types are valid, ENUMs match with definition, etc. Additionally, OCS.io validates Request against Business Logic. This typically includes, that referenced entity exists in the system, entity has proper state, etc. |
6. |
OCS.io |
Perform Business Logic |
OCS.io performs Business Logic implemented for the Use-Case. |
7. |
OCS.io |
Publish Business Transaction |
OCS.io publishes zero to many messages to Streaming Platform that impacted entities have been changed. |
8. |
OCS.io |
Return adjustChargeableEvent Response |
OCS.io returns Response to the CRM / Finance System. Response codes are as follows:
|
9. |
CRM / Finance |
Result of Operation |
CRM / Finance system displays result of the operation to the User. |
10. |
Finance System |
Subscribe for Business Transactions |
Finance System subscribes for Business Transactions to be delivered by Streaming Platform. |
11. |
Finance System |
Process Business Transactions |
Finance System process Business Transactions internally. This typically includes storing of changed entities, update indexes, update metrics, etc. |
12. |
DWH |
Subscribe for Business Transactions |
DWH subscribes for Business Transactions to be delivered by Streaming Platform. |
13. |
DWH |
Process Business Transactions |
DWH process Business Transactions internally. This typically includes storing of changed entities, update indexes, update metrics, etc. |